NUOHOST holds the right to cancel or suspend any service at any time. If the cancellation or suspension was made because of the violation of our TOS, no refund would be provided. Refund is only applicable for Managed shared hosting users only in case they cancel services within the 7 days. You can cancel your account or service within 7 days of purchase to get the refund. You Have to provide a valid reason for cancellation or Refund. Refund is only if problems related server and also we don’t support on third-party apps and code. We provide a 7 Days refund on all Web Hosting packages with the following conditions:
- Refunds are limited to one per customer (i.e. multiple services don’t qualify or multiple signups).
- Refunds are not granted to accounts closed for TOS violations.
- Existing product upgrade or downgrade will not be refunded, user will be responsible for the action.
- Refund is only applicable for new users only.
- No refund will be provided for Reseller Hosting / VPS / Dedicated Servers / Clusters / Addons / Licenses / Extra IP / Website Development.
- If already have product and order new product then no refund policy work.
- No refund will be made if our team not found any issue in your Hosting plan from our side.
- No refund will be made if your Service(s) is suspended (due to Email Marketing/Email Abuse/Misuse of our service/Inappropriate/Illegal/Immoral/Account Over-use) or terminated.
- For the renewal of every service due invoice will be generated before 14 days from your due date, It’s Your Responsibility to do the Payment in time to avoid any service suspension/termination. Every Service will be suspended on the same day from the due date and terminated on the 8th day from the due date. In case your service got terminated because of your Payment issue We are not responsible for any files/contents inside your Hosting Plan. As it is your whole responsibility to do the Payment in time.
- A Late Fee of ₹99 Will be added to your invoice in case you didn’t make the payment before the Suspension. The late fee should be paid by you to get your service re-activated.
- The cron timing will be at 1:00 AM As per the IST Its the cron time the invoice generation, Service Cancellation, Suspension, Termination, and Late Fee Addition will be Done.
- If paying via credit card, debit card, net banking, or PayPal the account will be set up immediately once the payment is confirmed. If you are paying By UPI/NEFT/IMPS We will activate the order once we confirmed the Payment.
- The 7-day refund is only applicable for first-time signups. Second time and subsequent sign-ups are not eligible for the same. For instance, if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
- No refund will be made if your Service(s) are suspended or terminated for cause.
- The refund will not cover any kind of taxes, setup fees, refund processing fees, postal charges or any kind of payment processing charges or bank fee(s). There will be no refunds issued in case the web hosting account was involved in violation of our terms of service or any kind of illegal or system resources over-usages or after 7 days period or beyond the coverage of our refund policy as noted here.
